TERMS AND CONDITONS

  • Identification -For identification and Security purposes, For identification and Security purposes, proof of age card or passport. This must be current with your correct address and is to be provided upon request. The receptionist may take a photocopy of this at his/her discretion.
  • Security Bond Short Stays Low Season Only – Pre-authority held for 3 to 7 working days and auto voids. Management will advise when you book.
  • Security Bond All Seasons – Held in Trust for stays 7 nights or more for the length of stay. Exception for all short stays during all School Holidays, Easter, Christmas and New Year we will process for stays from 4 nights or more. Bond is held in Trust until inspection on departure day. Management will advise when you book

Bonds are held for protection in case of any damages, breakages, linen damages or losses, extra cleaning time required above our standard departure clean.

Callouts by Management or Security. Incidentals hire fees, lost key fob fees. Refer our information letter in apartment and your confirmation letter for full information on taking care of our apartments.

  • Credit card, Debit Card, Eftpos or Direct Internet transfer
    On or before your check-in the outstanding balance on your account is payable. We request from $200 and up to $1500 bond. (Bond can be a sale or a pre-authorisation hold on your credit or debit card). These funds are held by your financial institution for 4 -7 working days or until a sale is charged (if any).
  • Bonds held in trust account or held on pre-authority (short stays) will be refunded / auto-void, after inspection of apartments on departure day and can take up to 72 hours to be refunded. Bond amount required will be advised by Management on or before arrival day. Bond pre-authority transactions generally will auto void within 4 to 7 working days.
  • Incidentals: Hire On your departure we may charge all incidentals used by you to your credit card account.
  • Other Charges: Damages, Breakages, callouts by management, Police, Fire Department or Council Officers– On your departure we will charge a fee if your apartment is not left in the same clean and tidy condition as you found it. This also applies to any damages or breakages and callout fees for any reason. Management will notify you direct.
  • Cash – If you are paying the balance of accommodation in cash please advise us prior to arrival If paying your Bond in Cash please advise prior to arrival day. The bond will be refunded to you on departure less any charges on your account. You will need to wait after check-out for management to inspect apartment. Takes up to 20 minutes.
  • Pre-paid accounts, company charge or third-party credit card accounts

An authorisation to charge to a third-party credit card is required where the owner of the card will not be present at check-in to sign the guest registration form and or is not staying in the apartment.

Liability for your account is not waived and you will be held personally liable if the indicated person, company or association fails to pay for any charges incurred

You are required to provide a bond regardless of whether the accommodation has already been paid, or is being paid by a third party, unless that third party has provided an authorisation to cover payment of all charges. You can provide the bond by payment EFTPOS. Long stays or during School Holiday stays, the bond will we refunded to you on departure after inspection and less any charges on your account (if any). Short stay bonds pre- authorisation from $200 to $1500.

These funds are held by your financial institution on our Sundancer behalf for 4-6 days. Or held in Sundancer Trust Account until departure and inspection of apartment on your departure.

  • Outstanding accounts

If you are a credit card customer your card will be charged with the outstanding amount, and you will be contacted advising you of this.

  • Peace and Quiet – We ask that you please respect the peace, comfort and privacy of all Resort patrons at all times of the day or night. You may not act in a harassing manner to any of the staff, guests or visitors to the property. You are not permitted to have multiple visitors in your apartment. All visitors are to leave the property by 10pm. We have a strict No Party and No Function policy at any time of the day or night. If the manager or Security is required to visit you anywhere on the Resort Premises including your apartment, at any time of the day or night because of a disturbance from you, your guests or your visitors, then you will be charged a call out fee. ($50 – $500).
  • Visitors – Please refrain from having too many visitors at one time. Visitors are to abide by all our Sundancer By-Laws, Occupancy Policies, Terms and Conditions, Noosa Shire Short Term Holiday Letting Law 1.2.2022.

Maximum Visitors 2 people at one time and for short periods please.

Visitors are non-paying guests, and we do request they do not use our swimming pool area. This ensures all paying guests can use the swimming pool without overcrowding from outside visitors.

Visitors can be requested to leave the complex if they are in breach of our policies, by-laws, and or Council Holiday Let Law.

  • Swimming Pool – No large floating toys or large balls. No boogie boards or surf boards.

Only safety swimming equipment or safety floating devices required for children.

Please respect all other Guests staying in our Resort and keep noise levels down.

No Diving, Running, jumping or bombing around or in pool.
No alcohol or food permitted. No Glass permitted around pool area.
No Smoking of anything (pertains entire complex, pool area and apartments)

  • Damages – If there is any damage done to the apartment in which you are staying, you will be liable for the cost of the repair and any revenue lost during the period of repair.
  • Cleaning – It is expected that you will leave the apartment in a reasonable state of cleanliness upon departure, or you will be charged a minimum of $25 – $350 extra cleaning fee.
  • No smoking policy – This is any kind of smoking, including vapes and pipes and is not permitted in any part of the Sundancer building common areas and this includes our apartments inside or on the balconies-rooftop terraces. If smoking in your apartment or tampering with the smoke detectors results in the fire department being called out, this cost will be directly passed onto you (approximately $1300). Each apartment smoke detectors is functioning prior to occupancy.

-Any evidence of smoking inside or outside of your apartment will be charged to you on assessment by management on your departure or during your stay. Charges will be advised directly in writing.

  • Room Keys and Fobs for common area access points: – Should you lose your room key/fob you will be liable for the cost to replace one or both. If you lock yourself out after hours and a staff member needs to let you back in, you may be charged a call out fee.
  • Guests permitted to stay per booking: 1 bedroom 2 people only (no extra children or Adults no matter their age). 2 bedrooms 4 people only (no extra children or Adults no matter their age). 3 bedrooms 6 people only (no extra children or Adults no matter their age). No extra bedding or cots provided or permitted. This is a Sundancer Policy since 2007 and Noosa Council Short Term Holiday Law enforced 1st February 2022.
  • If you breach any of the Terms and Conditions, you may be asked to leave the property and will forfeit any refund of monies paid on your account. The Sundancer Holiday Apartments is a proud member of the national accommodation blacklist. If a guest, after fair warning fails to abide by our guidelines, they may be reported onto this blacklist.
  • Your Vehicle/s: The Sundancer Holiday Apartments takes no responsibility for damage or theft of your vehicle, or any personal belongings brought onto the premises during your stay.
  • Email Address: If you provide us with your email address through an enquiry or a booking, we can email you a reservation confirmation, or a tax invoice if requested. Your email address will be stored in our database, and we may send you promotional material or offers related to the Sundancer Holiday Apartments from time to time. If you do not wish to receive promotional emails, please contact us and ask to be removed from the database or click the unsubscribe link at the bottom of one of our promotional emails. We will never provide your email address to a third party.
  • Cancellation Policy

Booked Direct: Refund/Cancellation/Accommodation Changes Policy- (Excludes bookings made by Outside Agents or Affiliates)

Cancellation Notice of 29 days or more prior to occupancy will be charged admin fee of 12% on the total Tariff Charged.

Cancellation Notice of 28 days or less prior to occupancy No Refund- unless we can re-book for the same period of cancellation, then a charge of 12% admin fee on the total Tariff will apply. No refunds if cancelled or changed on arrival or during occupancy.

Accommodation changes $55 administration fee applies for arrival or departure date changes within the same week of original arrival date, e.g. No changes permitted if less than 29 days’ notice given by Guest and if your date changes are not either side of the original arrival or departure dates (acceptance of date change request is subject to availability). We do not defer bookings to a future date. Please do not request waiver of fees as our strict “No Refund” “No Deferment” response may cause offense. We suggest you consider taking travel insurance to ensure you are covered if the unexpected arises.

Please note: Sundancer does not offer COVID19 or ANY OTHER PANDEMIC cancellation booking policy, this rule applies to anyone from any State/Territory of Australia or any Country Worldwide.

PLEASE READ SUNDANCER HOLIDAY APARTMENTS CODE OF CONDUCT BELOW

CODE OF CONDUCT

  • Noosa Shire Council short term holiday letting law from
    1 February 2022. Visit https://www.noosa.qld.gov.au/short-stay-letting-home-hosted-accommodation-local-law
  • Keep noise levels low – consider other residents and neighbours balconies/ rooftop terraces swimming pool / BBQ area, pathways, stairwells, basement garage parking, visitors parking, inside apartment.
  • Do not disturb neighbours or trespass to neighbouring properties.
  • No parking on council land or damage to council land or council rubbish bins.
  • No gatherings, parties, any other celebrations deemed as noise disturbance or as a party.
  • No loud aggressive behaviour.
  • Excessively loud noise is not tolerated anytime of day or night.
  • All guests must be off the balcony or rooftop terrace by 10pm.
  • Sundancer residents/ holiday guests or your visitors can be requested to leave our premises by any authority.
  • Guests permitted to stay – 1 bedroom – 2 people only, 2 bedroom – 4 people only, 3 bedroom – 6 people only.
  • Visitors maximum of 2 people at one time. Depart by 10pm strict.
  • Visitors are not permitted to use our common area BBQ or swimming pool.
  • Visitors are to abide by the code of conduct.
  • No alcohol or glass in swimming pool area.
  • No large floating toys in swimming pool. Only safety floating devices permitted.
  • No smoking anywhere on Sundancer grounds or apartments/ balconies/ rooftop.
  • No smoking instruments or vapor pipes.
  • Rubbish must be disposed in bins allocated in car park basement area.
  • Do not obstruct resort grounds or common areas.
  • Do not park on council land.
  • Do not disturb neighbours.
  • No pets – only Sundancer apartment owners permitted to have pets on approval by Sundancer CTS 6037 Body Corporate Committee.
  • Noosa Council, Noosa Police, Sundancer management or Sundancer contracted security company for breaches of code of conduct law enforced by Noosa Council.